Returns & Refunds
Returns
If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 30 days of delivery. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.
Steps to take when returning a product:
- Email us at info@arearugsworld.com requesting a return, kindly include the reason for your return;
- We will then issue you an RA# and the shipping address for returns
- Have the item shipped back to us within 30 days. You are only responsible for the shipping cost back to us. There may be a restocking fee charge on your return.
Arearugsworld reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
Damaged merchandiseWe ask that you inspect your received product as soon as you receive the item. If your merchandise has arrived damaged, please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest!
If the product is deemed damaged or defective after delivery, we kindly ask that you use your account’s Help Desk feature to make the request for replacement with the attached photos. As a policy, all requests for damages are required to be reported within 48 hours for them to be considered as Damaged or Defective Returns.
Merchandise Adjustment or Non-Defective Returns
After receipt of the product, it is possible for slight pattern irregularities to be present on the product. Such products may be replaced; the product will need to returned to the manufacturer within 30 days upon receipt . In such cases, the customer is responsible for the freight charges associated with the return. We kindly ask that you use your account’s Help Desk feature to fill out a return application. Once we have processed your return application, we will communicate with you regarding the next steps.
Cancellation Policy
After an order is placed, shipment is processed 12 hours following the receipt of the order. This is the allotted time available to clients in case they need to cancel or modify their order. Area Rugs World cannot accept the cancellation of an order after the order has been processed for shipment. We kindly ask that you use your account’s Help Desk feature to cancel or modify your order. Please ensure to verify the information as cancellations after the shipment has been processed results in the item being a regular returned order.
Unsuccessful Delivery
The staff at Area Rugs World aims to ensure ordered items are delivered to clients on time. Area Rugs World has established numerous agreements with major shipping companies to guarantee three attempts in delivering your merchandise. In cases when the shipping company is not able to complete the delivery of the product after these three attempts, the item will be returned to the shipping location. In the case where delivery was not successful, the client is responsible for charges associated with shipping. Please communicate with our customer service team should you need assistance with delivery in order to avoid unsuccessful delivery.